Omotenashi Robotics Inc. (“we”) complies with the Act on the Protection of Personal Information and other applicable laws,and handles the personal information entrusted to us by customers, business partners and applicants in accordance with the policy below.
This is a reference translation. The Japanese version is the governing text; if the two differ, the Japanese version prevails.
1. Personal information we collect
We collect personal information in the following situations.
- When you submit the contact form: company name, contact name, email address, phone number (optional) and the content of your enquiry
- When you contact us by phone or email: your name, contact details and the content of your enquiry
- When you use this site: IP address, browser type, pages viewed, referring URL, and identifiers stored in cookies
2. How we use it
We use the personal information we collect only for the purposes below.
- Responding to enquiries, providing quotes and sending materials
- Entering into and performing contracts, and contacting you about our services
- Recruitment correspondence, screening and hiring
- Analysing how this site is used, and improving our content and services
- Meeting obligations under applicable law
3. Disclosure to third parties
We do not provide personal information to third parties without your prior consent, except in the following cases.
- Where required by law
- Where it is necessary to protect a person’s life, body or property and obtaining consent is difficult
- Where cooperation with a national or local government body carrying out its statutory duties is required, and obtaining consent would impede those duties
4. Outsourcing
We may outsource the handling of personal information to the extent necessary to achieve the purposes above (cloud servers, email delivery, communication tools used for work, and similar). We confirm that any such contractor meets our standard for protecting personal information, impose appropriate handling obligations by contract, and supervise them as necessary and appropriate.
5. Security measures
To prevent leakage, loss or damage of personal information and otherwise keep it secure, we take necessary and appropriate measures, including encrypted communication (HTTPS), restricted access rights, retention of handling records, and staff training.
6. Cookies and analytics
This site may use cookies and analytics tools (such as Google Analytics) to understand how it is used and to improve our content. The information collected in this way does not include anything that identifies you personally, such as your name.
You can refuse cookies in your browser settings, though some parts of this site may then not work. To opt out of collection by Google Analytics, please use the opt-out add-on provided by Google.
7. Requests for disclosure, correction or suspension of use
For requests from the individual concerned — disclosure of personal information, correction, addition or deletion of its contents, suspension of use or erasure, or suspension of provision to third parties — please use the contact details below. We will verify your identity and respond without undue delay in accordance with applicable law.
8. Changes to this policy
We may change this policy in line with changes in law or in our business. Any change takes effect when it is published on this page.
9. Contact
- Operator
- Omotenashi Robotics Inc.
- Address
- Sakura 2, 1-10-3 Shikahama, Adachi-ku, Tokyo 123-0864, Japan
- Phone
- 03-6823-4721
- Form
- Contact form
Established: 14 August 2026